Office Management and Effective Administration Skills (Certified By ILM)
Management & Leadership · 5 Days · Public · Accredited by ILM · From USD 2,500
Overview
This is an exciting and interactive programmed. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively.
Learning Objectives
Extend their understanding of their roles and the key contribution they make to organizational success
Review their working relationships
Review and developed their personal organization, communication and interpersonal skills
Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Analyze the function of transportation management.
Who Should Attend
Office administrators
Supervisors of clerical and administrative staff
Executive secretaries and Personal Assistants
Office administrators
Supervisors of clerical and administrative staff
Executive secretaries and Personal Assistants
Course Outline
Day 1 — Programmed Introduction/Roles, Competences and…
Programmed introduction and objectives
Action planning
The ‘competence’ model of skills, behaviors and values
Personal competence review
Day 2 — Team Working, Communication & Meetings
Team working and team roles
Briefing skills - giving, receiving and passing on
Organizing, and participating in, meetings
Notes, minutes and follow-up
Day 3 — Delegation – giving and receiving
Communication and listening skills
Assertiveness, conflict and criticism
People problems and problem people
Managing Time/Desk Management/Written Communication Skills
Day 4 — Planning and priority setting
Office layout and ergonomics
Managing the paper-load
Getting the best from e-mail and office technology
Report and letter writing
Day 5 — Editing and proof-reading skills
Managing Staff Performance/Action planning
Dimensions of performance
Motivation
Appraisal
Accreditation
Accredited by ILM. On completion delegates receive an Al-Khobraa certificate of achievement.
Is Office Management and Effective Administration Skills (Certified By ILM) accredited?
Yes. Office Management and Effective Administration Skills (Certified By ILM) is accredited by ILM. Delegates who complete the course receive an ILM-accredited certificate issued through Al-Khobraa, a Saudi-registered training provider.
How long is Office Management and Effective Administration Skills (Certified By ILM)?
Office Management and Effective Administration Skills (Certified By ILM) runs over 5 days. The exact dates and start city for every confirmed session are listed in the dates section on this page.
How much does Office Management and Effective Administration Skills (Certified By ILM) cost?
Fees for Office Management and Effective Administration Skills (Certified By ILM) range from USD 2,500 to USD 4,500 per delegate, depending on the city and dates you choose. Each confirmed session shows its own fee on this page, and in-house delivery for a team is quoted separately. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support.
Where is Office Management and Effective Administration Skills (Certified By ILM) held, and can I attend online?
Confirmed classroom sessions run in Manama and Dubai. The course is also available as a live virtual classroom, so you can attend online from anywhere.
Can Office Management and Effective Administration Skills (Certified By ILM) be delivered in-house for our team?
Yes. Office Management and Effective Administration Skills (Certified By ILM) can be delivered in-house at your own premises anywhere in Saudi Arabia or the wider GCC, with the content, dates and language tailored to your team. Contact Al-Khobraa for a quotation.