ILM Endorsed Win-Win Negotiation Skills

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

Negotiation is part of our daily lives. Every day we negotiate with customers, suppliers, co-workers, business associates, and family members. Negotiation is a method by which people settle differences. It is, to put it simply, the process of trying to get what you want from another person.

Learning Objectives

• Compare and contrast between the integrative and the distributive types of negotiations
• Evaluate and assess the soft, hard, and principled styles in negotiation
• Identify and assess personality styles in negotiation
• Distinguish between the four phases of negotiation
• Examine and apply the different negotiating tactics
• Discover the best approach to resolving conflict and building trust
• Plan and conduct effective negotiations as part of a negotiating team
• Recognize the soft, hard and principled styles in negotiating.
• Plan and conduct (individually and within a team) several negotiations.
• Use the 10-point planning format that will allow reaching a win-win outcome.
• Appreciate and apply (if need be) different negotiating tactics.
• Identify, through several self-assessment tests, their preferred negotiating style, and how it affects the negotiating outcome.
• Discover their own approach to resolving conflict and building trust.

Who Should Attend

This course is designed for executives, managers, professionals, salespeople, entrepreneurs, customer service representatives, and anyone who wishes to enhance their negotiation skills and make negotiations a more enjoyable, rewarding and effective part of their job. Target Competencies Influencing others Rapport building Trust building Building consensus and cooperation Verbal and non-verbal communication Conflict management

• Target Competencies
• Influencing others
• Rapport building
• Trust building
• Building consensus and cooperation
• Verbal and non-verbal communication
• Conflict management

Course Outline

Day 1 — Introduction to Basic Negotiation Skills

• The many faces of negotiation
• Why do we need to negotiate?
• Negotiation philosophies
• Distributive bargaining

Day 2 — Negotiation and Personality Styles

• Characteristics of a good negotiator
• Negotiation styles
• Analyzing personality styles using the DiSC profile
• Why DiSC?

Day 3 — Essentials of Negotiation

• The four phases of negotiation
• Plan/prepare
• Discuss/debate
• Propose/bargain

Day 4 — Negotiation Planning, Preparing, And Power

• The seven pillars of negotiation wisdom
• Interest
• Options
• Alternatives

Day 5 — Negotiation Strategies, Tactics and Trust Building

• Thirteen basic negotiation tactics
• Negotiation mistakes to avoid
• Dealing with difficult negotiators
• Trust-building

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
27–31 December 2026	Istanbul, Turkey	Public	5 days	4,500

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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