Controlling and Managing Human Errors in Workplace
Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900
Overview
Human error is widely acknowledged as the major cause of quality, production, and safety risks in many industries. This course explains the underlying reasons why humans make mistakes and how you can prevent these mistakes. Although it is unlikely that human error will ever be completely prevented, there is growing recognition that many human performance problems stem from a failure within organizations to develop an effective policy for managing human reliability.
Learning Objectives
Understand the evolution of human factors, their current scope, and how it may contribute to addressing future safety challenges
Understand human error within the context of significant rail safety incident investigations.
Address human performance limitations that impact effective decision making and increase the probability of error occurrence
Identify social and group influences that shape human performance
Adopt a systematic human factors analysis method for incident investigations to better identify errors and error producing conditions
Why human error is a factor in all accidents
Why humans make mistakes and proven error prevention techniques
How to analyze and identify human errors and the conditions and situations that cause them
How weak and deficient policies and procedures in areas of human resources, training, management, communication, and workplace design can lead to human errors
How to improve and optimize procedures, workplace design, process design, and more to improve human performance
Who Should Attend
This training program is designed for those individuals seeking a comprehensive understanding of applied human factors in any workplace. Expected participants include:
Operations and Engineering Senior Managers
Team Leaders and Supervisors
Human Resource Managers
HSE and WHS Managers, Investigators, and Auditors
Industry and WHS Regulators
Quality, risk, compliance, and assurance managers
Operations and Engineering Senior Managers
Team Leaders and Supervisors
Human Resource Managers
HSE and WHS Managers, Investigators, and Auditors
Industry and WHS Regulators
Quality, risk, compliance, and assurance managers
Course Outline
Day 1 — Learning objectives and goals of human error prevention
What is human error and human error analysis?
Errors and their relationship to loss events
Which is most important: Management system deficiencies or personal performance?
Day 2 — Types of human error
Modeling human behavior (an example of a simple model that works is used throughout the course)
Elements associated with understanding and issues in controlling human behavior and error
Information Presentation Rules (procedures, training, communication, signs, etc.)
What do Al-Khobraa management and leadership courses cover?
The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.
Who should attend a management and leadership course?
These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.
How long are management and leadership courses, and where are they held?
Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
What certificate will I receive?
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Can management and leadership training be delivered in-house for our team?
Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.