Certified Administration Secretary Program

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

The roles of administrative professionals in the business are continually evolving. This exciting and interactive master-class is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximize your effectiveness. In this master-class you will discuss how to: Enhance your skills to enable you to work at a higher level Appreciate the value and importance of your role Understand your business in order to work effectively Use communication skills to your advantage and to the benefit of your organization.

Learning Objectives

• Build and improve upon your existing skill sets
• Develop your role and become more proactive
• Identify ways to expand your knowledge of the company and business area
• Have more control over your time and work output
• Develop and apply your interpersonal intelligence
• Manage your manager to mutual advantage
• Write more effective letters, e-mails, and other forms of business correspondence
• Support and make memorable presentations

Who Should Attend

This course is designed for administrative professionals, and other professionals seeking to strengthen their capability in this area.

• Administrative professionals
• Professionals in Administration & Office Management
• Managers, team leaders and supervisors

Course Outline

Day 1 — Building on Existing Skills and Developing the Role/Organizational Skills and Time Management

• What is your role?
• Becoming more proactive
• Self-development and expanding your knowledge of the business
• Organizational skills

Day 2 — Organizational Skills and Time Management (cont)/Dealing with Change

• Goal setting
• Time management under pressure
• Managing stress in self and others
• Coping with, and taking advantage of, change in the work environment

Day 3 — The Importance and Value of Communication Skills

• Why are communication skills so important?
• Expressing yourself with clarity
• Spoken, written, and remote communication - differences and implications
• Telephone techniques

Day 4 — Managing your Manager and Raising your Profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Using your skills to enable your manager to concentrate on his/her priorities

Day 5 — Interpersonal Intelligence and Influencing Skills

• Being a team player and flexibility
• Understanding yourself and other people
• Influencing skills - gaining support and cooperation of others
• Improving self-confidence

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
13–17 December 2026	Dubai, UAE	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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