Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 4,500
Overview
The use of performance measures is of paramount importance to all organizations wishing to improve business performance. Whilst Japanese organizations led the way in implementing effective performance measurement, many companies worldwide are now catching up as performance measurement is seen as key to effectively managing organizations.
Learning Objectives
To identify the specific difficulties of controlling shared services.
To explain the importance and benefits of performance measurement, continuous improvement and benchmarking.
To explain the vital role that these activities play in helping organizations perform at superior levels.
To explain how performance measurement, continuous improvement and benchmarking relate to one another.
To explain methods of generating and implementing effective performance metrics.
To explain a proven 12 step process improvement methodology.
To provide an overview of the most common tools and techniques used for continuous process improvement.
To explain the benefits of benchmarking.
To explain the vital role that only Benchmarking plays as part of a continuous improvement program.
To explain in detail the benchmarking process and assist participants to manage and run their own benchmarking studies.
To give delegates the opportunity to explore the issues raised in the course by means of examples, discussion and workshops.
Who Should Attend
This course is aimed at all those who will be directly or indirectly involved in performance measurement, improvement, and/or benchmarking activities. This includes, for example:
Professionals & Leaders
Technical staff
Quality management/improvement personnel
Course Outline
Day 1 — Performance Measurement: The Starting Point for Improvement On
Performance Measurement: The Starting Point for Improvement
Course benefits
The Need for Measurement
Types of Measurement
Day 2 — Continuous Improvement On
Continuous Improvement
Understanding Variation: The Range and Standard Deviation
The Rods Experiment Part 2: Understanding the Results.
Taking Appropriate Action on a Process: Improvement or Investigation?
Day 3 — The Tools of Continuous Improvement On
The Tools of Continuous Improvement
Understanding and Analyzing a Process: Flow Diagrams
Identifying causes of problems, and potential solutions: Brainstorming
Demonstrating the link between a cause and its effect: Cause-Effect diagrams
Day 4 — An Introduction to Benchmarking Today we investigate the importance of benchmarking in helping organizations improve shared service performa
What benchmarking is and what it is not
Why we need to benchmark
Benefits of benchmarking
History of benchmarking
Day 5 — Running a Successful Benchmarking Project On
Running a Successful Benchmarking Project
Scoping a benchmarking study: What to benchmark and why
Objectives of the study
Identifying and selecting benchmarking partners: Internal, external, within and out-with our industry
Accreditation
Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.
What do Al-Khobraa management and leadership courses cover?
The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.
Who should attend a management and leadership course?
These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.
How long are management and leadership courses, and where are they held?
Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
What certificate will I receive?
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Can management and leadership training be delivered in-house for our team?
Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.