Administration and Office Management: Best Practices and Technology

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts.

Learning Objectives

• Define and apply the new roles of executive assistants and administrators to meet modern challenges
• Use technology to get more done and to stay connected with the office and their boss
• Plan and organize workflow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
• Create quality standards for a motivating and productive office environment
• Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
• Identify and improve the competencies they require to keep generating added value services

Who Should Attend

This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry-level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices. Target Competencies Administration of computer applications Time management​ Telephone, email and office etiquette Motivating and improving productivity Writing skills Dealing with diversity Indexing and archiving Meetings and events management

• Target Competencies
• Administration of computer applications
• Time management​
• Telephone, email and office etiquette
• Motivating and improving productivity
• Writing skills
• Dealing with diversity
• Indexing and archiving

Course Outline

Day 1 — New Roles for New Times

• The changing organization
• The role of management in the workplace
• The main tasks of office managers
• New roles for new times

Day 2 — Mastering Data Management, Indexing, and Archiving

• Mastering filing systems
• Five secrets to organize files better
• Electronic archiving
• Records management

Day 3 — Creating a Motivating and Productive Office Environment

• Design and productivity
• Feng Shui office design: the art of working (tips and basic steps)
• Dealing with and managing diversity
• Communicating across cultures

Day 4 — Advanced Communication Skills for Administrators

• Business communication
• Communication defined
• Types of communication
• Tips for smart communication

Day 5 — The Executive Assistant Success Tool Box

• Basic modern office etiquette
• Telephone etiquette
• Email etiquette
• Event planning and execution

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
25–29 October 2026	Riyadh, KSA	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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