Performance Management: Setting Objectives and Conducting Appraisals and KPIs

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it is an organizational imperative for supervisors and managers to improve employee performance. The role of front-line managers is the key to any performance management system which includes, but is not limited to, properly setting objectives and conducting appraisals. This course takes an in-depth view of setting the right measures to manage employees. These measures are primarily objective in nature.

Learning Objectives

• Define performance management, its objectives, and various responsibilities
• List the main phases in a performance management cycle and how to manage each for optimum results
• Develop tangible and intangible measures of performance
• Create business based objectives, including SMART targets, measures, and Key Performance Indicators (KPIs)
• Define coaching and list the 5 steps for conducting optimal coaching sessions
• Conduct effective performance appraisal meetings
• Identify ways of rewarding and recognizing employees

Who Should Attend

Team leaders, managers, business partners, and line managers are held accountable for the performance of the organization and its employees. Target Competencies Deciding and initiating action Presenting and communicating Analytical thinking Applying expertise and technology Following instructions and procedures Planning and organizing Achieving goals and objectives

• Target Competencies
• Deciding and initiating action
• Presenting and communicating
• Analytical thinking
• Applying expertise and technology
• Following instructions and procedures
• Planning and organizing
• Achieving goals and objectives

Course Outline

Day 1 — Performance Management – Introduction and Definitions

• Definition of performance management
• Objectives of performance management
• Impact of poor performance on an organization
• Key terms and uses

Day 2 — Establishing Effective Objectives

• Cascading the vision, mission, and strategies
• The impact of critical success factors on performance
• The 3 types of performance criteria
• Key result areas - definition and examples

Day 3 — The Importance of Coaching

• Defining coaching
• Coaching responsibilities
• Benefits of good coaching
• The focus and purpose of coaching

Day 4 — Conducting Effective Performance Appraisals

• Planning performance appraisals
• Conducting effective appraisal meetings
• Beginning the meeting
• Discussing the evaluation: an in-depth view

Day 5 — Following Up After the Performance Appraisal Meeting

• Percentage of time spent on performance management
• Acknowledging good performance
• Ways of recognizing employees
• Techniques for performance diagnosis

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
1–5 November 2026	Dubai, UAE	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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