Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 4,500
Overview
Being able to master all the ways and means of effective interpersonal communication is indeed an art! Much of the success of organizations can be attributed to the ability of everyone to communicate in the right way at the right time to the right person. Communication is like the blood flowing freely to all parts of our body.
Learning Objectives
Demonstrate confidence in front of colleagues, customers, and friends
Understand Behavioural patterns and how to adapt to others
Utilize crystal clear communication models in order to maintain rapport
Examine the most up-to-date negotiation, communication, and presentation skills and be confident to use them in the workplace
Understand the innovative business tools of NLP, Emotional Intelligence, and Behavioural techniques and be able to model those skills when working with others
Use appropriate body language, voice, and tone in order to create a positive and lasting first impression with every customer-facing opportunity
Ensure a win-win situation in every negotiation
A more confident and effective team of negotiators and presenters
A crystal clear communication strategy within your organization
A greater understanding of behaviors within the organization
Innovative strategies for working with others within the organization and outside
Increased numbers of successful negotiations with customers and staff alike
Lasting rapport with customers, ensuring they work with your organization rather than a competitor
Customers see your negotiators as world-class and professional
Conflict resolution is seen as a challenge, not a threat
Who Should Attend
This course is designed for professionals working in management and leadership, as well as those whose responsibilities require a stronger practical grasp of the subject and its application within their organisation.
Professionals in Communication & Influence
Managers, team leaders and supervisors
Heads of department and function leads
Course Outline
Day 1 — How to build lasting rapport
The art of building lasting rapport
How to identify behavioral traits and react to them
How to modify your own behavior to match other’s
Sharpen your senses to the signals others are sending you
Day 2 — Crystal Clear Communication
What is NLP - A basic introduction
Powerful listening and questioning techniques
Thinking patterns
Filters to communication
Day 3 — The negotiation model
The negotiating framework model
Two Habits Of Highly Effective Negotiators
Communication in negotiation
Think Win/Win
Day 4 — Creating the Right Message
Introductory presentations and feedback
What makes a speaker appear confident?
Harnessing nerves in a creative way
Key messages received from presentations and top presenter
Day 5 — Professional Planning Process
Planning for the perfect presentation
Audience focused objectives
Researching the audience and setting time-related objectives
Venue considerations and why they are so important
Accreditation
Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.
What do Al-Khobraa management and leadership courses cover?
The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.
Who should attend a management and leadership course?
These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.
How long are management and leadership courses, and where are they held?
Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
What certificate will I receive?
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Can management and leadership training be delivered in-house for our team?
Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.