The Executive Secretary - Excellence Program

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

As an essential member of the team, the effective secretary must maintain high levels of service delivery o ensure the achievement of organizational objectives. This program highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the manager’s success.

Learning Objectives

• Better understand your organization and the business environment in which it operates
• Recognize your professional role as part of the team and develop strategies for enhancing your service provision
• Identify and develop the skills, knowledge, and attitude of a top of the range executive secretary
• Create meaningful relationships with your colleagues at all levels
• Develop strategies for planning and organizing work, including effective techniques for creating letters memo’s and emails that influence others
• Adopt a systematic approach to decision making and problem-solving and utilize the internet to enrich your decisions
• Assess their own interpersonal skills in order to communicate more effectively at all levels, both face to face and on the telephone
• Prepare an action plan to implement on return to work

Who Should Attend

Delegates attending this event will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader/supervisor. The course is targeted at: Office Administrators Office Managers Clerical and administrative staff Executive Secretaries Personal Assistants Technical Assistants

• Office Administrators
• Office Managers
• Clerical and administrative staff
• Executive Secretaries
• Personal Assistants
• Technical Assistants

Course Outline

Day 1 — Understanding the structure of organizations and the…

• The management function and the secretary’s role within it
• The importance of clear role interpretation - understanding and responding to each other's needs
• The Role of the Manager
• The 'typical' management role

Day 2 — Managing more than one boss and adapting to their…

• The non-communicative manager
• Dealing with difficult personalities
• Managing stressful situations – How to stay calm
• Making a decision – Does your boss permit you to take initiative?

Day 3 — Being proactive and staying one step ahead of those…

• Broadening the scope of your role and taking greater responsibility
• Communication Skills
• Questioning and listening to get to meaning in messages quickly
• Positive projection. Managing body language

Day 4 — General Paperwork and Diary Management

• Short and long term planning
• Setting priorities and objectives
• Adopting a systematic approach to work methods
• The Role of Information Technology in the Office Setting

Day 5 — Understanding your own habits which result in lost time

• Ways of breaking your bad time management habits
• The real meaning of the word “Priority”
• How to differentiate between “Important” and “Urgent”
• How to priorities your work according to the Company’s key performance indicators.

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
20–24 September 2026	Istanbul, Turkey	Public	5 days	4,500
22–26 November 2026	Dubai, UAE	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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