The Executive Assistant & Personal Assistant Master-Class
Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900
Overview
Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competencies in order to work in partnership with your manager. After all, your success will have a direct effect on your manager's success.
Learning Objectives
Provide full support to stakeholders in order to enhance the success of the business
Apply emotional intelligence to foster excellent business relationships both laterally and vertically
Harness modern communication concepts and strategies to facilitate workflow
Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
Demonstrate professional skills in using creativity, serving internal customers, and managing stress
Practice advanced administration techniques to effectively run the office of a senior manager.
Build excellent relationships with the manager and maximize productivity.
Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
Apply professional business-writing techniques in e-mails.
List the main causes of stress and prepare an action plan to keep it under control.
Prepare and organize a professional meeting, write its agenda and take minutes accurately.
Demonstrate professional skills in communicating with the internal/external public in an effective manner.
Who Should Attend
This course is designed for executive and personal secretaries, and other professionals seeking to strengthen their capability in this area.
Executive and personal secretaries
Professionals in Executive Development
Managers, team leaders and supervisors
Course Outline
Day 1 — Developing and Broadening your Role
Expanding Yourself: Going Beyond Expectations
Widening the Managerial Aspects of your Role
Competencies of the Modern PA
Better Management of your Work Flow
Day 2 — Building and Managing the Relationship
Maximizing your Value Relative to the Boss
Partnering with the Boss
Building Excellent Relationships with Colleagues
Dealing with Difficult Personalities
Day 3 — Negotiating Win-Win Outcomes
Perceptions, Attitudes and Beliefs
Crucial Elements for Excellent Writing
Writing Professional Emails
Email Etiquette
Day 4 — Identifying Actual Causes of Stress
Action-Planning to Keep Stress Under Control
Time-Management Preventive Measures
Planning for the Meeting
Preparing the Agenda
Day 5 — Improving the Effectiveness of your Meetings
Actions to Take After your Meetings
Different Techniques for Screening Visitors
Servicing Internal and External Customers
Handling Complaints Professionally
Accreditation
Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.
What do Al-Khobraa management and leadership courses cover?
The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.
Who should attend a management and leadership course?
These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.
How long are management and leadership courses, and where are they held?
Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
What certificate will I receive?
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Can management and leadership training be delivered in-house for our team?
Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.