Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900
Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience (CX) and want to enhance customer value through managing the customer experience. This is a practical Customer Experience Perfection for Modern Managers training course for modern managers who want to know why, what and how to implement amazing customer experience whilst looking for practical and valuable solutions.
This Customer Experience Perfection for Modern Managers training course is suitable to a wide range of professionals but will greatly benefit: Customer Experience Managers / Directors / Officers Head of Customer Service Department Customer Relationship Managers Customer Service Department Managers / Supervisors Customer Satisfaction Managers / Directors / Supervisors Account Managers / Team Leaders / Team Managers Other managers required to understand customer experience
Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.
| Dates | Venue | Delivery | Duration | Fee (USD) |
|---|---|---|---|---|
| 15–19 November 2026 | Dubai, UAE | Public | 5 days | 3,900 |
| 30 November – 4 December 2026 | Cape Town, South Africa | Public | 5 days | 4,500 |
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The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.
These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.
Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.