Competence Development Master class for Secretaries and Administrators

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

This Master Class is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

Learning Objectives

• Identify, develop and improve key competencies necessary for superior performance
• Improve creative thinking, problem solving and decision making skills
• Develop reading skills and note-making effectiveness
• Learn to use and apply simple memory systems
• Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
• Develop a plan and approach for self-development

Who Should Attend

Anyone involved in the operational supervision of an office environment Secretaries and administrative support personnel needing to develop superior performance in their working environment Senior Personal Assistants Senior Secretaries

• Senior Personal Assistants
• Senior Secretaries
• Managers, team leaders and supervisors

Course Outline

Day 1 — Personal Effectiveness - Part I

• Your Brain Skills: The Brains behind a Business
• Thinking about reading (and identifying your current skills)
• How to be a 'successful' reader
• Reading strategies: the theory

Day 2 — Effective Inter-Personal Communications

• Barriers - and their solutions
• Body Language/building rapport
• Keys to relationships
• Self image and self esteem

Day 3 — Your Personal Skills-set: Putting It All Together

• Your role and job in the context of any organization
• Using Core Skills in the real world
• Thinking and working in groups
• Better Meetings

Day 4 — Organising and Planning

• Managing workflow
• Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
• Group Activity
• Mind Mapping

Day 5 — Team working

• Conflict management
• Dealing with difficult people
• Managing upwards
• Stress management

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
13–17 September 2026	Dubai, UAE	Public	5 days	3,900
6–10 December 2026	Istanbul, Turkey	Public	5 days	4,500

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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