The Certified Executive/PA Masterclass Program

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 4,500

Overview

Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competencies in order to work in partnership with your manager. After all, your success will have a direct effect on your manager's success.

Learning Objectives

• Provide full support to stakeholders in order to enhance the success of the business
• Apply emotional intelligence to foster excellent business relationships both laterally and vertically
• Harness modern communication concepts and strategies to facilitate workflow
• Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
• Demonstrate professional skills in using creativity, serving internal customers, and managing stress

Who Should Attend

Senior administrators, office managers, executive assistants, and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their careers. Target Competencies Forward-thinking Emotional control Building and maintaining systems Image building Interpersonal communication Handling stress Service orientation

• Target Competencies
• Forward-thinking
• Emotional control
• Building and maintaining systems
• Image building
• Interpersonal communication
• Handling stress
• Service orientation

Course Outline

Day 1 — Progressive Role of the Executive or Personal Assistant

• Understanding the strategic role of today’s executive assistant
• Working 'with' versus working 'for' your leader
• The challenges impacting the 21st-century administrators
• The competencies of the modern personal assistant

Day 2 — Emotional Intelligence (EI) Tact and Skills for Handling People

• Definition of EI
• The conceptual model
• Understanding the four dimensions of EI:
• Awareness of own role

Day 3 — Effective Interpersonal and Written Communication

• Building excellent relationships with colleagues
• Dealing with difficult personalities
• Developing self-confidence and assertiveness
• Presenting your ideas and influencing others

Day 4 — Mastering Management Practices

• Planning
• Setting SMART objectives
• Writing your personal goal setting plan
• Organizing

Day 5 — The Executive/PA Guidelines for Success

• Forging a customer service culture in your office
• The importance of internal customer service
• Making your department customer friendly
• Dealing with visitors

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
20–24 September 2026	Kuala Lumpur, Malaysia	Public	5 days	4,500
22–26 November 2026	Al-Khobar, KSA	Public	5 days	4,500

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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