Building and Managing Employee Relations

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

Company expectations from Employee Relations (ER) staff are increasing, and the pressure to deliver more with less implies they should be more knowledgeable than the staff in HR administration and operations functions. Taking this into consideration, this course is designed to shed light on activities that are formally and informally expected from ER units. Also, this course is a functional journey that will assist participants in exploring the skills that contribute to success.

Learning Objectives

• Define the role of employee relations within the organization and the HR function
• Operate in line with the relevant sections of national labor laws
• Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
• Conduct employee satisfaction surveys and interpret their results
• Differentiate between coaching and counseling and apply both within the work environment
• Analyze performance management data to report and advise on performance and productivity
• Prepare exit interviews and analyze results to reduce turnover

Who Should Attend

Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization. Target Competencies Administration Employee welfare Coaching and counseling Performance management Labor law Analytical skills

• Target Competencies
• Administration
• Employee welfare
• Coaching and counseling
• Performance management
• Labor law
• Analytical skills

Course Outline

Day 1 — Employee Relations

• Definition of the employee relations function
• Main duties and responsibilities
• Administration versus operations versus welfare
• Employee relations versus human resources

Day 2 — From Workforce Reporting to Impactful Analytics

• Employee relations main key performance indicators
• More data does not equal useful data
• The importance of analytics on critical business directions
• Providing implications, not HR directives

Day 3 — Coaching and Counseling Roles of Employee Relations

• Appropriateness of coaching and counseling
• Common mistakes are done by employee relations
• Coaching methodologies and tools

Day 4 — Performance Management and Career Development

• Understanding your workforce culture, capabilities, and needs
• Performance management systems
• The tangibles and intangibles in performance management
• Role of employee relations in performance management and career planning

Day 5 — Exit Interviews

• The importance of exit interviews
• Exit interview form
• Conducting exit interviews
• Reporting exit interview results

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
25–29 October 2026	Dubai, UAE	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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