Best Practices for Performance Management In a Multi-Cultural Environment
Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 4,500
Overview
As an HR Manager or professional you realize that managing performance in a multi-cultural organization is an important activity, it has it’s challenges, but the benefits can be substantial. Communication itself can many times be difficult and there are potential problems in the implementation of reward and recognition schemes as well as disciplinary procedures. So both managing good performance and managing poor performance can be challenging in order to be perceived as fair by all.
Learning Objectives
Drive Performance Management in your organization
Describe specific issues in a multi-cultural environment
Define Best Practice
Produce a Performance Management toolkit for your organization
Organize and run Performance Appraisals
Setting SMART objectives
Measuring current performance
Determining the performance gap
Determining how to achieve performance improvement
Monitoring performance improvement
Running Performance Appraisals
Delivering Feedback to improve performance
Coaching for improved performance
Dealing with poor performance
Managing good performance
Communicating in a multi-cultural environment
Providing feedback that drives up performance
The coaching staff for ongoing performance improvement
Observation of individual behaviors to provide feedback
Communication of best practice to Line Management
Regular monitoring of organizational performance
Monitoring of management compliance
Provision of advice for management
Management of disciplinary processes
Demonstrate Best Practice for Appraisals
Who Should Attend
This course is designed for hr professionals, personnel planners, strategic planners, and other professionals seeking to strengthen their capability in this area.
HR Professionals
Personnel Planners
Strategic Planners
Senior Line Professionals
Employee Relations Professionals
Supervisors or Team Leaders
Course Outline
Day 1 — Introduction to Performance Management
Introduction
The business context for performance management
The principles of effective performance management
The vital 4 stages of Performance Management
Day 2 — Competencies and Setting Clear Objectives
Introduction to Competencies
The use of competencies in Performance Management
Quantitative v Qualitative Objectives
SMART Objectives
Day 3 — Best Practice
Understanding and Managing Good performance
Understanding and Managing Poor performance
Dealing with bad work habits
Invoking the disciplinary process
Day 4 — Performance Appraisal
The purpose and use of Performance Appraisal Meetings
A forum for managers and employees
Characteristics of an effective Performance Appraisal meeting
Learning and Career Development opportunities
Day 5 — Developing for the Future and Best Practice
Personal and career development
How the Appraisal and Pay should be linked
The use of 360-degree feedback
Establishing Best Practice
Accreditation
Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.
What do Al-Khobraa management and leadership courses cover?
The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.
Who should attend a management and leadership course?
These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.
How long are management and leadership courses, and where are they held?
Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
What certificate will I receive?
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Can management and leadership training be delivered in-house for our team?
Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.