Administration and Office Management Professional

Management & Leadership · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

This five day Program is designed to increase the skills of Senior Support personnel across a range of disciplines. The Program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team.

Learning Objectives

• Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
• Practice the techniques and skills demonstrated on the Program
• Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator – led discussions
• Build an approach that suits their own individual style and workplace
• Define and understand the role of the office manager / administrator.
• Acquire time management skills required for better office productivity.
• Handle telephone calls properly and professionally.
• List the main causes of stress and the techniques needed to control them.
• Learn communication strategies needed for carrying out responsibilities in an effective manner.
• Develop a service attitude and mindset aimed at the internal and external customer.

Who Should Attend

This course is designed for administrators, assistant administrators, executive secretaries, and other professionals seeking to strengthen their capability in this area.

• Administrators
• Assistant administrators
• Executive secretaries
• Office Administrators
• Office Managers
• Supervisors of clerical and administrative staff

Course Outline

Day 1 — Perception Versus Reality

• Competencies Required for Success
• Effective Communication Skills
• Improving Credibility and Gaining Recognition
• Speaking and Listening

Day 2 — Selling Your Ideas to the Boss, Colleagues,…

• Style
• Layout
• Clear Writing
• Proof Reading

Day 3 — Symptoms

• Causes
• Solutions
• Understanding the Needs of Internal and External Customers
• Having the Right Attitude

Day 4 — Providing Excellent Service

• Handling Complaints
• Preparing the Agenda
• Taking Minutes
• Identifying and Eliminating Time Wasters

Day 5 — Setting Goals and Priorities

• Planning and Managing Time for Self and Others
• Professional Telephone Behavior
• Rules for Good Listening
• Making Appointments

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
20–24 September 2026	Dubai, UAE	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa management and leadership courses cover?

The portfolio covers KPIs and performance management, strategic planning and execution, Mini MBA programmes, supervisory and first-line management skills, change leadership, decision-making and problem-solving, and executive communication. Sessions are workshop-based, built around delegates’ own organisational challenges.

Who should attend a management and leadership course?

These courses suit team leaders and supervisors, department and functional managers, newly promoted managers moving from technical to leadership roles, senior specialists preparing for management, and executives responsible for strategy or organisational performance.

How long are management and leadership courses, and where are they held?

Most Al-Khobraa management and leadership courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can management and leadership training be delivered in-house for our team?

Yes. Any Al-Khobraa management and leadership course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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