Cancellation and Transfer Policy

1. The policy in short

• Transfer or postpone at least 14 days before the start date: no charge.
• Cancel in writing fewer than 14 days before the start date: a 50% administrative fee applies.
• Send someone else in a registered delegate's place: allowed at any time before the course begins, at no charge.

2. How to cancel or transfer

Cancellations and transfers must reach us in writing — email info@alkhobraa.com, or reply to your booking confirmation. The date we receive your written notice is the date the policy is measured from, so please send it rather than relying on a phone call.

Tell us the delegate name, the course and the start date so we can act on it the same working day.

3. Substituting a delegate

Replacing a registered delegate with a colleague from the same organization is free and can be done at any point before the session begins. It is almost always the better option when someone's plans change: the seat is used, the fee is not lost, and no administrative fee arises. Send us the new delegate's name and job title so the certificate and the attendance record are correct.

4. Transfers and postponements

A transfer moves your paid place to another date or another course of the same value. Requested at least 14 days before the start date, it carries no charge. Requested later, it is treated as a cancellation and the 50% administrative fee applies before the balance is credited. Where the new course costs more, the difference is invoiced; where it costs less, the difference is held as credit.

5. Non-attendance

A delegate who does not attend and has not given written notice before the start date remains liable for the full fee. If something has gone wrong, tell us — we would rather move the place than charge for an empty seat.

6. If we change or cancel a course

If we move or withdraw a scheduled date, you may take a place on the next run or receive a full refund of what you have paid us. We tell you as early as we can, but we cannot reimburse travel or accommodation booked independently — please wait for your written confirmation before making non-refundable arrangements.

7. Refunds

An approved refund is returned to the account the payment came from, in the currency it was paid, once we have your written request and the relevant invoice reference. Bank charges levied by an intermediary or receiving bank are outside our control.

8. In-house and private programs

This policy covers public-schedule courses. An in-house or private program is scheduled and resourced for one client, so its cancellation terms are set in the proposal and agreement signed for it.