ISO 20000 Internal Auditor Program

Quality & Compliance · 5 Days · Public · Accredited by ASQ · From USD 3,900

Overview

This event provides basic information, awareness and familiarity with the content and requirements of the International Standard ISO/IEC 20000, covering both the requirements in Part 1 and the guidance in Part 2. At the end of the course, there is a one hour, multiple-choice exam, following which successful candidates will be awarded the ISO/IEC 2000 IT Service Management Foundation Certificate.

Learning Objectives

Who Should Attend

This course is aimed at all staff providing IT Services in an organisation that is planning for, or holds, the ISO/IEC 20000 certification. It will be of particular benefit to staff in organisations due to implement the standard during the pre-assessment phases.

Course Outline

Day 1 — Understanding the scope, purpose and use of the…

Day 2 — Understanding the process requirements

Day 3 — Service Delivery processes

Day 4 — Resolution processes

Day 5 — Adopting the Plan, Do, Check, Act cycle for Service…

Accreditation

Accredited by ASQ. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

DatesVenueDeliveryDurationFee (USD)
15–19 November 2026Muscat, OmanPublic5 days4,500

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Frequently Asked Questions

Is ISO 20000 Internal Auditor Program accredited?

Yes. ISO 20000 Internal Auditor Program is accredited by ASQ. Delegates who complete the course receive an ASQ-accredited certificate issued through Al-Khobraa, a Saudi-registered training provider.

How long is ISO 20000 Internal Auditor Program?

ISO 20000 Internal Auditor Program runs over 5 days. The exact dates and start city for every confirmed session are listed in the dates section on this page.

How much does ISO 20000 Internal Auditor Program cost?

Fees for ISO 20000 Internal Auditor Program range from USD 3,900 to USD 4,500 per delegate, depending on the city and dates you choose. Each confirmed session shows its own fee on this page, and in-house delivery for a team is quoted separately. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support.

Where is ISO 20000 Internal Auditor Program held, and can I attend online?

Confirmed classroom sessions run in Dubai and Muscat. A live virtual classroom can be arranged on request.

Can ISO 20000 Internal Auditor Program be delivered in-house for our team?

Yes. ISO 20000 Internal Auditor Program can be delivered in-house at your own premises anywhere in Saudi Arabia or the wider GCC, with the content, dates and language tailored to your team. Contact Al-Khobraa for a quotation.

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