Quality & Compliance · 5 Days · Public · Accredited by EFQM · From USD 3,900
Overview
What is the definition of excellence? What are the fundamental concepts that organizations need to embody in order to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization?
Learning Objectives
Apply the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts within their working environment.
Use a set of quality management tools to lead their organization’s journey to excellence.
Interpret an assessment feedback report.
Use the DMAIC approach, and supporting improvement tools, to pinpoint and address the root cause of improvement areas identified.
Adopt a structured approach to effectively address identified areas through improvement projects.
Use the Business Excellence Matrix approach to develop an Enabler Map for their organization and complete a self-assessment.
Who Should Attend
This course is designed for professionals, leaders, supervisors and all those, and other professionals seeking to strengthen their capability in this area.
Professionals, leaders, supervisors and all those
Professionals in Quality & Compliance
Quality, compliance and assurance professionals
Course Outline
Day 1 — The EFQM Excellence Model
Responding to Drivers of Change
The 8 Fundamental Concepts of Excellence
Using the 9 Excellence Model Criteria: Enablers and Results
Benefiting from RADAR Logic
Day 2 — Applying the RADAR Logic for Continuous Improvement
Elements of RADAR: Results, Approach, Deployment, Assess and Refine
Using RADAR with Enablers
Using RADAR with Results
Identifying Organizational Strengths and Areas for Improvement
Day 3 — Excellence Achievement and Recognition
EFQM’s Recognition Schemes and Levels of Excellence
Characteristics of Excellent and Award Winning Organizations
Progressing in the Journey to Excellence
Day 4 — Driving Organizational Improvement
Prioritizing Organizational Improvements
Implementing Improvements Using the DMAIC Methodology
Benefiting from Established Problem-Solving Tools
Day 5 — EFQM Model Management Documents
Compiling the Components of an EFQM Management Document
Using the Enabler Map to Detail Approaches
Completing a Self-Assessment Using the Business Excellence Matrix
Accreditation
Accredited by EFQM. On completion delegates receive an Al-Khobraa certificate of achievement.
Yes. EFQM: Leaders for Excellence is accredited by EFQM. Delegates who complete the course receive an EFQM-accredited certificate issued through Al-Khobraa, a Saudi-registered training provider.
How long is EFQM: Leaders for Excellence?
EFQM: Leaders for Excellence runs over 5 days. The exact dates and start city for every confirmed session are listed in the dates section on this page.
How much does EFQM: Leaders for Excellence cost?
Fees for EFQM: Leaders for Excellence range from USD 3,900 to USD 4,500 per delegate, depending on the city and dates you choose. Each confirmed session shows its own fee on this page, and in-house delivery for a team is quoted separately. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support.
Where is EFQM: Leaders for Excellence held, and can I attend online?
Confirmed classroom sessions run in Riyadh and Dubai. A live virtual classroom can be arranged on request.
Can EFQM: Leaders for Excellence be delivered in-house for our team?
Yes. EFQM: Leaders for Excellence can be delivered in-house at your own premises anywhere in Saudi Arabia or the wider GCC, with the content, dates and language tailored to your team. Contact Al-Khobraa for a quotation.