Quality & Compliance · 5 Days · Public · Accredited by ASQ · From USD 4,500
Overview
Quality management has evolved to become an internationally sought after and a rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many others. This course aims to develop the skills of participants and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals.
Learning Objectives
Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals
Discover the importance of quality in organizations.
Understand the impact of leadership to support quality management systems.
Recognize the most used quality philosophies and tools to establish priorities within their organizations.
Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
Understand team dynamics and the role of teams in their continual improvement projects.
Who Should Attend
Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.
Target Competencies
Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Understanding ethics
Using quality methodologies
Target Competencies
Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Understanding ethics
Using quality methodologies
Course Outline
Day 1 — Definition, Similarities, Differences
Can Leadership be Taught and Developed?
Traits of a True Quality Leader
Role of Leadership in Supporting Quality Management Systems
Situational Leadership in Quality
Day 2 — Review of Quality Gurus
Quality Philosophies
Deming 14 Points
Juran Trilogy
Crosby Zero Defects
Day 3 — Quality Models, Awards and Methodologies
Malcolm Baldrige National Quality Award; EFQM
Dubai Quality Award
HH Sheikh Khalifa Excellence Award
ISO9001:2008
Day 4 — Characteristics of Effective Teams
Team Development Cycle
Belbin's Profile
The Seven Classic Quality Tools
Cause and Effect Diagram
Day 5 — Check Sheet
Scatter Diagram
Flow Charts
Management Elements and Planning Tools: (The New Tools!)
Process Improvement Tools
Accreditation
Accredited by ASQ. On completion delegates receive an Al-Khobraa certificate of achievement.
Yes. Certified Quality Professional is accredited by ASQ. Delegates who complete the course receive an ASQ-accredited certificate issued through Al-Khobraa, a Saudi-registered training provider.
How long is Certified Quality Professional?
Certified Quality Professional runs over 5 days. The exact dates and start city for every confirmed session are listed in the dates section on this page.
How much does Certified Quality Professional cost?
The fee for Certified Quality Professional is USD 4,500 per delegate. Each confirmed session shows its own fee on this page, and in-house delivery for a team is quoted separately. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support.
Where is Certified Quality Professional held, and can I attend online?
Confirmed classroom sessions run in Doha. A live virtual classroom can be arranged on request.
Can Certified Quality Professional be delivered in-house for our team?
Yes. Certified Quality Professional can be delivered in-house at your own premises anywhere in Saudi Arabia or the wider GCC, with the content, dates and language tailored to your team. Contact Al-Khobraa for a quotation.