CoursesManagement & LeadershipAdministration and Office Management Professional
Management & LeadershipCertifiedTrending

Administration and Office Management Professional

This five day Program is designed to increase the skills of Senior Support personnel across a range of disciplines. The Program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies. As can be seen from the Program outline below, the Program is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the Course, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

Alkhobraa
Examined Program

Alkhobraa Certified Programme

Earn professional credits recognized by leading international accreditation bodies.

Duration:1 Day
Delivery:Classroom / Virtual
Language:English
Certificate:Yes
Registration Hub

Upcoming Scheduled Dates

Dubai

UAE

Public
20–24 September 2026
Alkhobraa Centre
Fee per Delegate
USD3,900
Target Audience

Who Should Attend
This Course?

Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees Delegates attending this Program will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development Program for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader / supervisor. The Program targets: Office Administrators Office Managers Supervisors of clerical and administrative staff Executive Secretaries Personal Assistants

Professional Roles
Office AdministratorsOffice ManagersSupervisors of clerical and administrative staffExecutive SecretariesPersonal Assistants
Training Map

Course Agenda

An intensive, modular curriculum designed for deep professional proficiency and alignment with international industry standards recognized in Saudi Arabia.

Key Questions & Elements to be Covered
Perception Versus Reality
Competencies Required for Success
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Style
Layout
Clear Writing
Proof Reading
Symptoms
Causes
Solutions
Understanding the Needs of Internal and External Customers
Having the Right Attitude
Providing Excellent Service
Handling Complaints
Preparing the Agenda
Taking Minutes
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Planning and Managing Time for Self and Others
Professional Telephone Behavior
Rules for Good Listening
Making Appointments

Need a tailored curriculum?

We can customize the agenda to match your assets, operational challenges, and sector-specific Saudi requirements.