Advanced Facility Management

In the 21st century, organizations are facing ever more difficult challenges of rapid, unpredictable change and cut-throat international competition. The need is for outstanding and continuously improving levels of customer service and satisfaction. This requires maximizing the performance of the key organizational resource that delivers this - our greatest asset of our people. Competitive pressures have led many organizations to delay and flatten the corporate hierarchy in order to become more responsive, faster, and more innovative. This means maximizing the potential and abilities of all our greatest assets. Different situations will require different leadership styles, and leaders need to be able to select the right style at the right time. But the over-riding imperative is to move from compliance-based to high-performance commitment-based organizations, and there is therefore a need for different, more collaborative responses to situations that leaders face in their organizations. Effective leaders in the 21st century will change their philosophy from command and control to Facilitative Leadership, in which the key skills are those of team and group facilitation, and the role is one of a coach, partner, and inspiration.