{"course":{"slug":"basic-supervisory-skills-certified-ilm","title":"Basic Supervisory Skills (Certified by ILM)","categorySlug":"management-leadership","category":"Management & Leadership","duration":"5 Days","mode":"Public","price":"3,900","description":"In this five-day seminar, the delegates will learn the skills necessary to deal with the process of negotiation, from the inception to signing off and beyond presentation. This workshop will provide delegates with tools and techniques to not only learn how to negotiate under normal situations but also to increase their negotiation effectiveness under abnormal circumstances.","accreditation":"ILM","featured":false,"trending":false,"tagColor":"","imported":true,"courseCode":"ILM-11","sessions":[{"startDate":"2026-08-02","endDate":"2026-08-06","durationDays":5,"deliveryType":"Public","city":"Dubai","country":"UAE","price":"3,900"},{"startDate":"2026-12-20","endDate":"2026-12-24","durationDays":5,"deliveryType":"Public","city":"Istanbul","country":"Turkey","price":"4,500"}],"detail":{"whoShouldAttend":{"description":"This course is designed for managers, supervisors, first line managers, and other professionals seeking to strengthen their capability in this area.","roles":["Managers","Supervisors","First Line Managers","Team Leaders and anyone"],"stat":{"number":"","label":""}},"agenda":[{"day":"Day 1","title":"Clarifying Responsibilities","description":"","topics":["Definition of a Supervisor","The Role of a Supervisor","The Responsibilities of a Supervisor","Performance Management"]},{"day":"Day 2","title":"Setting Expectations and Goals","description":"","topics":["Giving Positive Feedback","Handling Performance Problems Effectively – Counseling or Disciplinary?","Supervising with Flexibility.","Building Interdependent Relationships"]},{"day":"Day 3","title":"Communicating One-on-One with Employees","description":"","topics":["Delegating Tasks","Communicating with a Team","Communicating Every Day with Others","Communicating with Your Manager"]},{"day":"Day 4","title":"The Changing Playing Field","description":"","topics":["The Best and Worst Supervisors","The Coaching Process","Strategies for Effective Coaching","A New Paradigm"]},{"day":"Day 5","title":"Organizational Change","description":"","topics":["The Impact of Change","Change-Management Tools and Techniques","Strategies for Managing Change"]}],"outcomes":["Understand their own organization and the business environment within which it","operates","Recognize their supervisory professional role and responsibilities as part of the","management team","Be familiar with the principles and processes of performance management","Set up and measure SMART objectives and assess the performance","Effectively communicate with employees, peers, and managers","Adopt a systemic approach to motivating staff under their control","Be familiar with strategies for dealing with organizational change and development","process","Be familiar with problem-solving and decision-making processes, methods and","techniques, and associated risks","Prepare an action plan to implement on return to work."],"faqs":[{"q":"How long is the course?","a":"This course runs over 5 days."},{"q":"Where is the course held?","a":"In person across Dubai, UAE, Istanbul, Turkey and other locations."},{"q":"How much does it cost?","a":"Fees range from USD 3,900–4,500 depending on location and date."},{"q":"Who should attend?","a":"This course is designed for managers, supervisors, first line managers, and other professionals seeking to strengthen their capability in this area."},{"q":"Is this course accredited?","a":"Yes — this course is aligned with ILM."}]}},"slim":{"slug":"basic-supervisory-skills-certified-ilm","title":"Basic Supervisory Skills (Certified by ILM)","categorySlug":"management-leadership","category":"Management & Leadership","duration":"5 Days","mode":"Public","price":"3,900","description":"In this five-day seminar, the delegates will learn the skills necessary to deal with the process of negotiation, from the inception to signing off and beyond presentation. This workshop will provide…","titleAr":"مهارات الإشراف الأساسية (معتمدة من ILM)","descriptionAr":"في هذه الندوة التي تمتد 5 أيام، سيتعلم المشاركون المهارات اللازمة للتعامل مع عملية التفاوض، من بدايتها حتى إبرام الاتفاق وما بعد العرض. وستزوّد ورشة العمل المشاركين بأدوات وتقنيات لا تعلّمهم كيفية…","accreditation":"ILM","featured":false,"trending":false,"draft":false,"thin":false,"tagColor":"","sessions":[{"startDate":"2026-08-02","endDate":"2026-08-06","durationDays":5,"deliveryType":"Public","city":"Dubai","country":"UAE","price":"3,900"},{"startDate":"2026-12-20","endDate":"2026-12-24","durationDays":5,"deliveryType":"Public","city":"Istanbul","country":"Turkey","price":"4,500"}]}}