Management of Aviation Quality and Service

Aviation · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

The objective of this course is to enable the participants to implement a quality system.

Learning Objectives

Who Should Attend

ANS providers Civil Aviation Authorities Airline managers and operational staff Airport managers

Course Outline

Day 1 — The model for quality management and customer service

Day 2 — A process approach: quality costs; and process…

Day 3 — ISO 9001: 2000 model and ISO 9000 series standards.…

Day 4 — Quality and service policies. Customer service…

Day 5 — Quality and service audits

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

DatesVenueDeliveryDurationFee (USD)
29 November – 3 December 2026Istanbul, TurkeyPublic5 days4,500

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Frequently Asked Questions

What do Al-Khobraa aviation courses cover?

The portfolio covers Safety Management Systems (SMS) — the ICAO-mandated framework for identifying hazards and controlling aviation risk — plus human factors, aviation security, safety auditing and investigation, ground handling and airport operations, and quality assurance for operators.

Who should attend an aviation course?

These courses suit airline, airport and ground-handling staff, aviation safety and quality officers, SMS managers and safety auditors, operations and dispatch teams, security personnel, and regulators or operators implementing ICAO safety requirements.

How long are aviation courses, and where are they held?

Most Al-Khobraa aviation courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can aviation training be delivered in-house for our team?

Yes. Any Al-Khobraa aviation course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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