AI, Technology & Digital · 5 Days · Public · Al-Khobraa certified · From USD 4,200
Overview
Understanding what resources is required and at which points are critical, if IT resources are to effectively support an organisation in a prudent economic manner. Inadequately planning can result in inefficient use of resources, lack of commercial capacity and the inability to harness commercial growth opportunity effectively.
Learning Objectives
Understand and define service design in planning and optimization and lifecycle context
Define processes across the service lifecycle pertaining to the Capacity management
Understand Availability management as a capability to realize successful service design
Define IT service continuity management as a capability to support business continuity management
Implement Information security management as part of the overall corporate governance framework
Define Planning, protection and optimization roles and responsibilities
Appreciate Technology and implementation considerations
Consider appropriate organizational roles and commercial considerations
Who Should Attend
This course is designed for capacity manager, availability manager, change management personnel, and other professionals seeking to strengthen their capability in this area.
Capacity Manager
Availability Manager
Change Management Personnel
Security Administrators
Applications Support Staff
IT Operations Manager
Network Control and Operation Personnel
Business Continuity Manager
Security Manager
Service Portfolio Manager
Course Outline
Day 1 — Planning Capacity and Optimisation
An Overview of Planning and Opsonisation Management
The Value of Capacity Management and Optimisation to the Business
The role of Service Design Optimisation
Key Service Design and Optimisation Principles
Day 2 — Capacity Management
An Overview of Capacity Management
Capacity Management Principles and Best Practice Techniques
Business Process Engineering for End to End Process Flow
Design Components, Strategies and Operational Activities
Day 3 — Availability Management
An Overview of Availability Management
Availability Management Principles, Analytics and Best Practice Techniques
Design Components, Strategies and Operational Activities
Benefits and Business Management Value
Day 4 — IT Service Continuity and Security Management
An Overview of IT Service Continuity
IT Service Continuity Management Principles, Strategies and Best Practice Techniques
Measurement Models and Matrices
Information Security Management for Principles of Demand Management
Day 5 — Successfully Implementing Demand Management
Detailed Analytical Review of Demand Management Principles
How to effectively plan the entire process
Stages to successful implementation.
Organisational Roles and Responsibilities
Accreditation
Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.
What do Al-Khobraa AI, technology and digital courses cover?
The portfolio covers cyber security, data analytics and data science, artificial intelligence (AI) and machine learning, Power BI and Excel for analysis, digital transformation and IT governance. Courses are applied — delegates work with real datasets and tools rather than slideware.
Who should attend an AI, technology or digital course?
These courses suit IT and cyber security staff, data and business analysts, engineers and operations professionals who work with plant or business data, digital transformation teams, and managers who commission or govern technology projects. Foundation-level courses assume no programming background.
How long are AI, technology and digital courses, and where are they held?
Most Al-Khobraa AI, technology and digital courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.
What certificate will I receive?
Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.
Can AI, technology and digital training be delivered in-house for our team?
Yes. Any Al-Khobraa AI, technology and digital course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.