ISO/IEC 20000 Lead Implementer Training Course

AI, Technology & Digital · 5 Days · Public · Al-Khobraa certified · From USD 4,200

Overview

Implementing a Service Management System (SMS) according to the ISO/IEC 20000 standard offers numerous benefits, as this standard includes valuable practices in the service management industry. The ISO/IEC 20000 Lead Implementer training course reviews the frameworks and methodologies to ensure compliance with this global standard.

Learning Objectives

• Get a thorough grasp of the ideas, strategies, tactics, and procedures employed in implementing and efficiently administering an SMS.
• Aware of the relationship between ISO/IEC 20000-1, the ISO/IEC 20000 family of standards, and other ISO standards.
• Get the capacity to comprehend ISO/IEC 20000-1 standards in the unique context of a company.
• Get the information and skills required to assist a company in efficiently developing, deploying, administering, monitoring, and maintaining an SMS.
• Know what is necessary to assist a company in implementing SMS best practices.

Who Should Attend

This course is designed for management and staff, project managers, consultants, and other professionals seeking to strengthen their capability in this area.

• Management and staff
• Project managers
• Consultants

Course Outline

Day 1 — Overview of Information Technology Service Management ISO 20000 (IT SMS)

• Business case and initial design of the IT SMS.
• Scope of IT SMS.
• IT Service Management.
• Benefits and Importance.

Day 2 — Service Management System (SMS)

• Management responsibility.
• Governance of processes operated by other parties.
• Document management.
• Establish and improve the SMS.

Day 3 — Introduction to Auditing

• Define auditing.
• Types of audit.
• Internal.
• External.

Day 4 — Auditing Roles and Principles

• Auditor, Auditee.
• Audit team.
• Guides and observers.
• Lead auditor.

Day 5 — Responsibilities of the Auditor

• Management of personnel.
• Preparation checklists.
• Scope of work.
• Managing audit programs.

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
11–15 October 2026	Riyadh, KSA	Public	5 days	4,200

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Frequently Asked Questions

What do Al-Khobraa AI, technology and digital courses cover?

The portfolio covers cyber security, data analytics and data science, artificial intelligence (AI) and machine learning, Power BI and Excel for analysis, digital transformation and IT governance. Courses are applied — delegates work with real datasets and tools rather than slideware.

Who should attend an AI, technology or digital course?

These courses suit IT and cyber security staff, data and business analysts, engineers and operations professionals who work with plant or business data, digital transformation teams, and managers who commission or govern technology projects. Foundation-level courses assume no programming background.

How long are AI, technology and digital courses, and where are they held?

Most Al-Khobraa AI, technology and digital courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can AI, technology and digital training be delivered in-house for our team?

Yes. Any Al-Khobraa AI, technology and digital course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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