Certificate in Business Process Optimization and Improvement

AI, Technology & Digital · 5 Days · Public · Al-Khobraa certified · From USD 3,900

Overview

Business process modeling is mainly used to map a workflow so you can understand, analyze, and make positive changes to that workflow or procedure. The usage of diagrams helps you to visualize this task and make better decisions. During this highly interactive, high-energy five-day business process improvement certification course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels.

Learning Objectives

• Understand the value of Business Processes Management & Improvement (BPMI) and the main concepts of business process analysis, mapping, and modeling
• Produce business process models at the correct level of detail to aid the analysis, readability, and understanding of organizational responsibilities
• Learn the best practice techniques and methods to coherently map, accurately measure and thoroughly analyze business processes and work activities across your organization
• Suggest process improvements run your organization effectively, redesign improved processes, and deliver appropriate process and task documentation
• Assess the potential reaction to changes in processes and manage these within your organization

Who Should Attend

Attending our business process improvement course will benefit anyone who wishes to learn how to improve their organization's performance through the tools and techniques of Business Processes Management & Improvement (BPMI). This course has no pre-requisites. Some Job Titles Include: Business Process Manager/Consultant/Owner/Specialist/Executive/Engineer/Designer BPM Project Leader Business Analyst Business Systems Analyst/Manager Quality Assurance Analyst/Specialist/Manager Enterprise Architect Business Planner Project Manager

• BPM Project Leader
• Business Analyst
• Business Systems Analyst/Manager
• Quality Assurance Analyst/Specialist/Manager
• Enterprise Architect
• Business Planner
• Project Manager

Course Outline

Day 1 — The Need for Business Processes Management (BPM)

• What is Business Processes Management (BPM)?
• What are the benefits of BPM?
• To the customer – Improved quality
• To the employee – Increased satisfaction

Day 2 — Techniques for Process Mapping

• What is process mapping?
• Types of process flows
• Creating 'As Is' process models
• Producing process flows of individual business processes and decomposing these to the right level of detail for clarity

Day 3 — Refining Your Process Maps

• Frequently found mapping problems and how to correct them
• Level of detail: How much is enough
• Process details in text
• Deming Cycle (PDCA) – Continual improvement

Day 4 — Optimising Business Processes Effectively

• 5W and 1H tactics to identify process gaps and perform root cause analysis
• Creating 'To Be' process models
• Process performance analysis
• Identifying and applying metrics and Key Performance Indicators (KPls)

Day 5 — Implementing a Culture of BPMI

• Putting principles into practice
• Leadership: Taking ownership, "top-down" leadership commitment and involvement
• Tips for developing and coaching leaders/employees
• Implementing a business strategy driven by your customers

Accreditation

Al-Khobraa certified. On completion delegates receive an Al-Khobraa certificate of achievement.

Dates & Venues

Dates	Venue	Delivery	Duration	Fee (USD)
18–22 October 2026	Riyadh, KSA	Public	5 days	4,200
6–10 December 2026	Dubai, UAE	Public	5 days	3,900

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Frequently Asked Questions

What do Al-Khobraa AI, technology and digital courses cover?

The portfolio covers cyber security, data analytics and data science, artificial intelligence (AI) and machine learning, Power BI and Excel for analysis, digital transformation and IT governance. Courses are applied — delegates work with real datasets and tools rather than slideware.

Who should attend an AI, technology or digital course?

These courses suit IT and cyber security staff, data and business analysts, engineers and operations professionals who work with plant or business data, digital transformation teams, and managers who commission or govern technology projects. Foundation-level courses assume no programming background.

How long are AI, technology and digital courses, and where are they held?

Most Al-Khobraa AI, technology and digital courses run over 5 days. The exact duration, dates and city for this course are listed in the dates section on this page. Public sessions run across Saudi Arabia — Riyadh, Jeddah, Al-Khobar, Jubail and Yanbu — as well as regional and international venues, with live virtual classrooms available on request.

What certificate will I receive?

Delegates who complete the course receive an Al-Khobraa certificate of completion, issued by a Saudi-registered training provider. Al-Khobraa also delivers internationally accredited programmes; where a course carries an external awarding body such as PMI, CIPS, ILM or IOSH, that body is named on the course's own page.

Can AI, technology and digital training be delivered in-house for our team?

Yes. Any Al-Khobraa AI, technology and digital course can be delivered in-house at your own premises anywhere in Saudi Arabia or the GCC, with the content, dates and language of delivery tailored to your team. Al-Khobraa is an approved HRDF (Hadaf) provider, so eligible Saudi employers can seek training support. Contact us for a quotation.

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